I had set this appointment for today a while back, for OCT 27th at 12:20PM, which I had confirmed via your automated system just yesterday. I arrived early at 12:05PM as I usually do to meet the appointment time which was set. I departed at 12:50PM without being seen.
At 12:45PM I went to the front desk to inquire as to how much longer I would have to wait to be seen, when I was told that the Dr was running far behind today, after which I expressed that I really have to go back to work. They simply offered that they can reschedule me but the Dr schedule is very full and "maybe" they can squeeze me in. The patient is expected to be there on time for an appointment, take time off from work to meet the appointment, yet even the previous appointment I had, there was also a delay in being seen and I had to wait past my appointment time. However today after waiting 25 minutes past my appointment time I had to leave to go back to work, this is really unacceptable to be consistent with each appointment.
I do understand that sometimes dr visits can run a little behind, but maybe if the front office is aware of this they could potentially notify patients that would be affected by such delays to either reschedule or tell the patient to come a little later than their scheduled appointments. And once a patient actually shows up for an appointment, they could be advised of the delay right away rather than having the patient sit in the waiting room.
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Michael D. | Oct 27, 2023